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Common Errors and Solutions

This page covers frequently encountered errors in Business Central and how to resolve them.

General Errors

"You do not have permission to..."

Cause: User account lacks necessary permissions

Solution: - Contact your supervisor or IT administrator - Specify which page/action you need access to - Permissions are role-based and must be granted by admin

"The record has been changed by another user"

Cause: Someone else modified the record while you had it open

Solution: - Click OK to see the updated version - Make your changes again - Save your work - Consider communicating with team to avoid conflicts

Page is frozen or not responding

Cause: Browser issue or network connectivity problem

Solution: - Press F5 to refresh the page - Clear browser cache - Try closing and reopening Business Central - Check network connection - Contact IT if problem persists

Sales Process Errors

"Customer is blocked"

Cause: Customer account has been blocked for shipping or invoicing

Solution: - Check customer card for block reason - May be due to credit limit exceeded or overdue payments - Contact accounting to review customer status - Resolve payment issues before processing new orders

Cannot post sales order

Possible Causes and Solutions:

Issue: Order not released - Solution: Click Release before posting

Issue: Quantity to ship is zero - Solution: Enter quantity in Qty. to Ship field

Issue: Item out of stock - Solution: Check inventory. Adjust quantity or order more stock

Issue: Required fields missing - Solution: Review order header and lines for blank required fields

"Quantity available is not sufficient"

Cause: Trying to ship more than available inventory

Solution: - Check item availability - Reduce qty to ship to available amount - Order more stock from vendor - Consider partial shipment

Purchasing Process Errors

"Vendor is blocked"

Cause: Vendor account has been blocked

Solution: - Check vendor card for block reason - May be payment dispute or quality issues - Contact purchasing manager - Resolve issues before creating new orders

Cannot receive more than ordered

Cause: Trying to receive quantity greater than on PO

Solution: - Verify physical quantity received - If more was truly received, update PO quantity first - Or contact supervisor to authorize over-receipt

Purchase invoice already exists

Cause: Duplicate vendor invoice number

Solution: - Check if invoice was already posted - Verify vendor invoice number - Contact vendor if they sent duplicate - Use different invoice number if appropriate

Financial Errors

"The entry is out of balance"

Cause: Debits and credits don't balance in journal

Solution: - Review journal lines - Check that amounts are correct - Verify account numbers - Ensure offsetting entries balance - Use balancing account if appropriate

"Document no. already exists"

Cause: Trying to use a document number that's already been used

Solution: - Use next available number (usually auto-generated) - Check if document was already posted - Don't reuse document numbers

Cannot apply payment to invoice

Possible Causes and Solutions:

Issue: Invoice already paid - Solution: Check invoice ledger entry. Invoice may be fully paid already.

Issue: Currency mismatch - Solution: Payment and invoice must be in same currency

Issue: Wrong customer/vendor - Solution: Verify you're applying payment to correct account

Posting Errors

"Posting date is not within allowed range"

Cause: Trying to post to a closed period or future date not allowed

Solution: - Use current date for posting date - Contact accounting if you need to post to a closed period - Verify your posting date settings

"Dimensions are missing or incorrect"

Cause: Required dimension values not specified

Solution: - Fill in required dimension fields (department, project, etc.) - Check dimension setup for account being used - Contact accounting if unsure which dimensions to use

Inventory Errors

"Item not found"

Cause: Item number doesn't exist in system

Solution: - Verify item number is correct - Search item list to find correct number - May need to create new item if it doesn't exist

"Item is blocked"

Cause: Item has been blocked from transactions

Solution: - Check item card for block reason - Contact inventory manager - May be discontinued or on hold

Print/Report Errors

Report takes long time or times out

Cause: Report pulling too much data

Solution: - Add filters to narrow down data - Select specific date range - Run report for fewer customers/vendors/items - Contact IT if problem persists

Printout doesn't look correct

Cause: Wrong report format or layout

Solution: - Verify you selected correct report - Check page setup/margins - May need different report layout - Contact IT for custom report formats

Login/Access Errors

Cannot login

Possible Causes and Solutions:

Issue: Wrong password - Solution: Use "Forgot Password" link or contact IT

Issue: Account locked - Solution: Contact IT to unlock

Issue: Account expired - Solution: Contact IT to reactivate

Session expired

Cause: Inactive too long

Solution: - Log in again - Unsaved work may be lost - Save work frequently to prevent data loss

Getting Additional Help

If you encounter an error not listed here:

  1. Note the exact error message - Take screenshot if possible
  2. Note what you were trying to do - Helps IT diagnose
  3. Check related documentation in this knowledge base
  4. Ask a coworker - They may have encountered same issue
  5. Contact supervisor - For process questions
  6. Contact IT - For technical issues

Error Prevention Tips

  • Save work frequently - Don't lose data if session times out
  • Review before posting - Posting is permanent
  • Use correct document types - Order vs. Invoice, etc.
  • Fill in required fields - Check for red asterisks
  • Verify data - Double-check numbers before posting
  • Follow processes - Use established procedures
  • Ask questions - Better to ask than make costly mistake
  • FAQ - Frequently asked questions
  • Process-specific documentation for detailed procedures